Who we are
The purpose of this policy
The purpose of this policy is to explain to you what personal information we collect and how we and our member companies can use them. Companies are associated with us if they are our subsidiaries or both are subsidiaries of the same corporate entity. We check the personal information you provide us, which means that we decide the purposes and means for processing such personal data.
How we obtain and store your information
We obtain your information through applications, online marketing, e-mails, letters, phone calls, text messages, cookies and conversations at the time of registration for our services and in the course of our relationship (including information acquired when you use our learning tools, demo accounts and trading simulators).We can monitor or record telephone calls with you and monitor (and keep a record of) all e-mails and electronic communications sent from or to us, for study purposes only.We follow strict security procedures in the conservation and disclosure of the information you have provided to us to prevent unauthorized access.
What types of personal information we process
• We can process the following types of personal information:
• first name;
• contact details including e-mail details and telephone numbers;
• age or date of birth;
• exchange knowledge and experiences;
• username and password;
information on the use of our services, products and services (including information acquired when using our learning tools, demo accounts and trading simulators).
How we check your identity
To comply with money laundering regulations, we must confirm the name and address of our customers and certain third parties. We may ask you to provide physical forms of identity verification when you open your account.
Using your personal information
In addition to checking your identity, the personal information we hold can be used for:
• considering any of your applications;
• carry out risk assessments;
• comply with our legal and regulatory obligations;
• fulfill our obligations based on any contract we have with you;
• administering our relationship with you including resolution of questions or problems;
• establish and manage your account;
• review your current needs;
• providing you with the information, products and services you request;
• checking your instructions;
• investigate any complaints from you;
• provide evidence in any dispute or early dispute between you and us;
• amounts to be recovered;
• train our staff;
• improve our customer service and products;
• undertake product development and analysis; is
• detection or prevention of fraud or other crimes.
In case you have consented to direct marketing, we may send you marketing material from time to time by mail, e-mail, telephone, SMS or other electronic messaging services.
We also use technology to make decisions automatically or to build profiles on you. This technology uses a logic that evaluates whether our products are suitable for a potential customer, which helps us determine whether or not it is appropriate for a potential customer to open an account with us. This means that you may not be able to open an account with us if our technology determines that it would not be appropriate for you to do so based on your financial knowledge and trading experience. If you ever think that our machines are wrong, you can ask a human to examine it. (See “Your rights – Rights in relation to decision making and automated profiling”.)
When we could share your information
We may share your personal information with:
• regulatory or tax authorities;
• such third parties that we reasonably believe are necessary to prevent crimes, for example the police;
• our member companies;
• third party service providers and consultants who provide us with administrative, financial, research or other services relating to the services we provide to you;
• our introducing brokers and other business partners;
• our professional consultants;
• our auditors for the purpose of carrying out financial and regulatory audits;
our agents, including credit reference agencies, acting on our behalf, performing such credit and identity checks, including money laundering checks, regulatory compliance reports and fraud prevention checks, as we can reasonably believe necessary or desirable, including requesting a reference from your bank or any credit reference agency. Any third party referred to in this clause may share personal information concerning you with us and other organizations involved in the credit reference, the prevention of fraud and / or crime and / or money laundering or for similar purposes or to recover the debts involved;
courts, courts, regulatory or tax authorities, and government agencies that enable us to enforce our agreement with you or to comply with the requirements of a court, regulatory authority, tax authority, or government agency;
the buyer or potential buyer of one or more of our activities or lines of products / services and their professional advisors; is
our commercial warehouse.
Please also note that disclosure to the trade repository or regulators may also result in anonymity that certain transaction and price data become available to the public.
In general, we require that organizations external to the associated companies with whom we share your personal information acknowledge the confidentiality of your data, undertake to respect your right to privacy and to observe the principles of data protection and this policy.
Information, which we obtain indirectly
In some cases, our introducing intermediaries will also provide us with your name and contact details.
We also collect information about you and your online behavior:
to help optimize our website, to provide you with a good user experience and to customize your use and our communications to you;
to help us monitor, support and improve the performance of our site (analyzing the use and experience of our site);
to help us understand more about you and the products and services you use and that interest you; is
to adapt the online advertising you receive.
Knowing more about you helps us to better understand our customers and means we can give you advice on products and services that you may be interested in and provide you with relevant advertising and personalized communications that interest you.
We combine the information you provide us with information that is publicly available and / or that we receive from third parties as advertisers and / or other reliable sources that have obtained permission to do so or have otherwise explained that this may happen.
You should only provide us with personal information about someone else (such as a joint applicant) with their permission. Where information is provided by you on someone else, or someone discloses information about you, it may be added to any personal information that is already held by us and will be used in the manner described in this privacy statement. Sometimes, when you open an account or a joint product, this could mean that your personal information will be shared with the other applicant. For example, the transactions made by you will be seen by the holder of the joint account and vice versa.
The legal basis for our processing of personal information
The legal basis for our processing of personal information will depend on why we process your information.
Where you wish to sign or sign a contract to receive services from us, we will process your personal information to enable us to enter into and execute our contract with you. If you do not provide the requested personal information, we may not be able to provide you with some or all of those services.
We may also have to process your personal information to comply with our legal and regulatory obligations, including in relation to:
carry out anti-money laundering, terrorism prevention and sanctions, controls, complaints, investigations or disputes;
obtain information on the relevant investment knowledge and experience required by financial regulatory institutions so that we can assess whether a service is appropriate for you;
obtain information about your other investment activities in order to ascertain your status for the purposes of the rules that apply to trading in over-the-counter derivatives
sending and dissemination of data related to our data repertoire.
We also have a legitimate interest in processing your personal information for:
run the services or provide the products or information that you have accepted to receive from us;
continuous management of our relationship with you and keep in touch with you;
our internal business objectives that may include business and emergency recovery, document retention / retention, IT service continuity (eg backup and helpdesk support) to ensure the quality of the services we provide;
marketing analysis, including the optimization of the marketing campaign and the analysis of web data to enable us to develop and direct the marketing of our products and services;
keep our records up-to-date and study how customers use our products / services;
develop our products and services, grow our business and inform our marketing strategy;
define the types of customers for our products and services and keep our websites and platforms up-to-date and relevant
portfolio analysis and experience studies to enable us to improve the products and services we offer to customers.
If you have consented to direct marketing, we will use the relevant personal information to enable you to provide personal information about products, news and services that may be of interest to you.
Use companies to process your information outside the EEA
All countries in the European Economic Area (“EEA”) have similar standards of legal protection for your personal information. The personal information we collect from you may be transferred to and stored in the United States of America, Australia, Japan, Singapore, China, and the United Arab Emirates. It can also be processed by personnel operating outside the EEA in the United States of America, Australia, Japan, Singapore, China and the UAE working for us. Such personnel could be involved, among other things, in fulfilling the order, processing payment details and providing support services. Where we transfer personal information or share it with others outside the EEA, we will ensure that we and the individuals or companies receiving your personal information agree to protect them from improper use or disclosure, in accordance with data protection law through model clauses approved by the European Commission
How long will we keep it?
We will keep information about you on electronic and / or paper files while you are a customer and for at least six years after you have ceased to be a customer.
How to get more help
What are cookies and how do we use them?
Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website or embed it on a web page. Cookies can then be returned to the original website on each subsequent visit or on another website that recognizes this cookie. Cookies are useful because they allow a website to recognize a user’s device and remember actions and preferences (such as login details, language, font size, and other display preferences) over a period of time .
When we refer to cookies, we include other similar technologies such as web beacons, action tags, shared local objects (also called “Flash cookies”), single-pixel gifs that are used for the same purpose.
You can find more information about cookies, including how to see what cookies have been set on your device and how to manage and disable them go to the Information section
We use the following cookies:
Necessary cookies These cookies are essential for the operation of our website. For example, they include cookies that allow access to the protected areas of our website.
Analytical / performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move on our website when they use it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily.
Functionality cookies. These are used to recognize you when you return to our website. This allows us to personalize our content for you, greet you by name and remember your preferences (for example, choosing a language or region).
From time to time, we may also use targeting / advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website and advertising appear on it more relevant to your interests. We may also share this information with third parties for this purpose.
How long do cookies last?
What types of cookies are used on this site?
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
First name Type of cookies Purpose Duration
ARRAffinity Strictly necessary This cookie is set by websites running on the Windows Azure cloud platform. It is used for load balancing to ensure that visitor page requests are routed to the same server in any browsing session. Session
optimizelyBuckets Analytical / performance Record the Optimize variation that the visitor saw for each experiment. This allows us to offer a consistent experience on subsequent page loads. 10 years
optimizelyEndUserId Analytical / performance Combination of a timestamp and a random number. 6 months
optimizelySegments Analytical / performance Persistent segments of the visitor: browser, campaign, mobile, type of source 10 years
_ga Analytical / performance This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in every page request in a site and is used to calculate visitor data, sessions and campaigns for site analysis reports. 2 years
_gid Analytical / performance This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in every page request in a site and is used to calculate visitor data, sessions and campaigns for site analysis reports. 24 hours
LPSID-XXXXXXX Functionality Used to distinguish user sessions Session
LPSessionID Functionality Used to distinguish user sessions Session
LPVID Functionality Used to identify a browser 28 months
LPVisitorID Functionality Used to identify a browser 28 months
__atuvc Functionality Share the contents 2 years
__atuvs Functionality Share the contents 30 minutes
_hjIncludedInSample Analytical / performance This session cookie is set to allow Hotjar to know if that visitor is included in the example used to generate the funnels. Session
ro Functionality Share buttons 1 years
mus Functionality Share buttons 1 years
na_id Functionality Share buttons 1 years
na_tc Functionality Share buttons 1 years
ssc Functionality Share buttons 1 years
uid Functionality Share buttons 1 years
UVC Functionality Share buttons 1 years
What about third parties?
We collaborate with third party suppliers who can also set cookies on our website, for example advertising networks and external service providers such as web traffic analysis services, over which we have no control. These third-party providers are responsible for cookies that have set on our site. If you would like more information, visit the website for the relevant third party. These cookies can be analytical / performance cookies or targeting cookies. You will find more information in the table above.
How to check and delete cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” function).
Furthermore, disabling a cookie or a category of cookies does not delete the cookie from your device; you will have to do it yourself from your browser.